Redspot Terms and Conditions

This summary is for illustrative purposes only and may not apply to all reservations. We try our best to keep it up to date and relevant, but we can't guarantee that it is accurate or error-free. If you have questions regarding a specific rental, please contact our customer care team.

Redspot T&Cs at a glance

Accepted forms of payment

Redspot accepts Amex, Mastercard, and Visa credit cards and Mastercard and Visa debit cards with the condition that the cardholder name matches the name on the Rental Agreement. Redspot does not accept savings debit cards or cash.

Credit card processing fees vary and are based on the merchant fee imposed by the customer’s own credit card bank at the time of payment — this varies from bank to bank. The fee will be displayed on the point of sale device at time of payment.

Additional fees

Redspot may levy an additional charge for any of the following (though not limited to) cases:

Additional drivers
Child seats
Cleaning fee
Snow pass
Young driver

Additional driver

Additional drivers attract a base fee of $11.39 per day, however this is subject to location fees by location. The charge for additional drivers is not capped. Note that any additional nominated driver, as with the primary driver, must have a full drivers licence and be present when the vehicle is collected at the beginning of the rental period.

Age restrictions

The minimum age for renting a hire car with Redspot is 21 years old, and there is no maximum age specified. Drivers between the ages of 21 to 24 are only permitted to drive an economy, compact or intermediate sedan, or an economy, compact or intermediate sports utility vehicle (SUV).

Animals

Redspot does not allow animals in their rental vehicles.

Cancellations

If you cancel your Redspot booking through a no show, or even with prior notice, depending on the payment method selected, there may be a cancellation charge applied.

Child seats and GPS

Redspot can supply child and booster seats for fixed additional fee, but it is the responsibility of the renter to check and ensure any child safety seats are fitted correctly and legally prior to commencing the rental. You may install your own child safety seat or capsule of any type in a Redspot vehicle at your own risk.

Credit and debit card surcharges

Redspot applies a surcharge for credit card payments equivalent to that charged by the cardholder’s bank. This charge varies depending on the credit card and bank concerned.

Damage to/loss of rental vehicle

In the unfortunate event of an accident:

If there are injured people, contact emergency services first.
Contact Redspot with relevant information including the licence plate, make and model, colour (if known), nature of fault, precise location of vehicle, contact number, and whereabouts of keys.
Prepare a written accident/damage report
Submit the report to Redspot.

Digital licences

Redspot accepts digital licenses from both domestic and international drivers. Customers presenting an international license will be required to produce their passport on arrival.

Driving in snow

Redspot allows the driving of their rental vehicles above the snow line on the condition that Snow Cover has been purchased, the appropriate equipment (such as snow chains) is used, and it is considered safe to drive in the region impacted by snow.

Driving licence requirements

To rent a hire car in Australia, Redspot requires that any driver has a current drivers licence, in English, that is valid for the type of vehicle being rented, and that has been held for at least one year.

Learner drivers, restricted drivers and drivers with less than 12-months’ experience as a licenced driver are not permitted.

Provisional licences are accepted if they have been held for at least one year, but an additional charge may be levied, and drivers with a provisional licence are only permitted to drive an economy, compact or intermediate sedan, or an economy, compact or intermediate sports utility vehicle (SUV).

Should the licence be in a language other than English, Redspot will accept a certified translation in English or an International Driving Permit. Customers presenting an international license will be required to produce their passport on arrival.

Driving restrictions

Redspot prohibits using its vehicles in ways that risk damage, violate the law, or breach safety standards. This includes reckless driving, driving under the influence, using the wrong fuel, or ignoring warning lights and signals. Causing damage to the roof, undercarriage, windscreen line, or from overloading, towing improperly, or attaching unauthorised items is not permitted and driving in a manner that causes these types of damage can impact on coverage. Off-road driving, driving through water, or entering car parks with low clearance is also banned.

Only authorised drivers may operate the vehicle, and it must not be used for racing, carrying passengers or cargo for payment, or committing unlawful acts. Smoking, fitting unauthorised equipment, or driving in restricted or unsafe areas such as beaches, and fire trails is not allowed. Where driving in snowy regions is permitted, snow chains must be fitted and adjusted properly, and hubcaps removed to avoid damage. Repairs require prior written approval from Redspot.

Improper use may void coverage and loss damage waivers and leave the renter liable for the entire costs of any damage. Please see the Rental Agreement for detailed coverage on prohibited uses and driving restrictions for Redspot rental vehicles.

If the vehicle has been hired outside of the Northern Territory and Western Australia, the vehicle cannot be driven into the Northern Territory and Western Australia.

The following restrictions apply to Redspot vehicles:

New South Wales:

Above the snow line; being Jindabyne, from the beginning of June until the end of September;

Northern Territory:

If the vehicle has been hired in the Northern Territory, the only other state it can be driven to is South Australia, and the following areas and roads are prohibited:

the road to Twin Falls,
Cahills Crossing and beyond,
Central Arnhem Road past Mainoru Store,
Tanami Track,
Great Central Road,
Plenty Highway,
Sandover Highway,
Beyond Borroloola.

Queensland:

For vehicles hired from Queensland, Non-Permitted Areas of Use are:

north of Chillagoe or west of Georgetown,
north of Cooktown or Laura,
on the Burke Development Road,
north of Maggieville,
on Unsealed Roads north and west of Mt Isa,
on the Bloomfield track,
on the Savannah Way beyond Georgetown in a westerly direction,
Fraser Island.

South Australia:

If the vehicle was hired from Adelaide Airport or Adelaide City the Non-Permitted Areas of Use include:

Northern Territory and Western Australia,
any place further north than Coober Pedy,
in a westerly direction beyond Ceduna.

Vehicles are permitted to enter Western Australia where written consent has been provided by Redspot at the time of booking.

Western Australia:

If hired in Western Australia, the vehicle can not be driven to any other state or territory,
if hired from Perth Airport or Perth metropolitan area, the vehicle must not be driven to any place further north or east than Exmouth, further east than Kalgoorlie-Boulder Township, or further east than Esperance, is prohibited,
if hired from Karratha, Newman, Port Hedland, or Kalgoorlie, anywhere outside the local area is prohibited unless express written consent has been given by Redspot at the time of booking.

Electric vehicles (EV)

Vehicles must be charged at full on return, any use of electric charging during the hire will be on charged to the method of payment at pickup.

Any underbody or battery damage caused by driving an EV over foreign objects is not covered by damage liability reduction or waiver products, and you will be liable for this damage.

Fuel and mileage

If you are unsure what fuel to use, please ask the station attendant or contact the Redspot rental location for advice. Redspot will supply the rental vehicle with a full tank of fuel, and expect the vehicle to be returned in the same condition. If you return the vehicle without a full tank of fuel, Redspot will charge you the refuelling cost at a premium rate.

Infringements and other fines

Redspot does not pay any infringement notices and it is the sole responsibility of the hirer to pay all fines in relation to infringement notices issued during the rental period. In the event that Redspot receives an infringement notice for a speeding, parking, or other traffic infringement relating to the period the vehicle was on hire, the hirer will be charged an additional administration fee of $55.00, and the liability for the fine.

International Driving Permit (IDP)

If your driving licence is not in English, an International Driving Permit or an English translation is required. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation of their licence. Customers presenting an international license will be required to produce their passport on arrival.

Local renter requirements

If you want to rent from a Redspot location that is within 100 km of your place of residence, then Redspot may need to complete some additional checks, and you will also need to pay a bond of $1,000 to secure the rental. You will need to provide the following:

One form of photo ID, such as a driver’s licence and passport.
One form of proof of address such as a recent (within the last three months) utility bill which matches the address on the driving licence.

Picking up the vehicle

To pick up a Redspot rental car you need to satisfy both the licence and payment criteria:

You must present a valid and accepted credit card (see Accepted Forms of Payment above).
You must meet the licence rules.
For security purposes, the owner of the credit card entered on the payment step when making a booking must be present to collect the vehicle and is required to sign the Rental Agreement.

If you are going to be late to pick up your car, please contact Redspot as soon as possible.

Rental vehicle excess

Redspot vehicles are covered by standard motor vehicle insurance; however, an excess of between $5,200 and $6,200 may be charged for any loss or damage incurred during the hire period, regardless of fault. This coverage may not be applicable if the vehicle has been used in a manner in contravention of Redspot’s Terms and Conditions.

Rental vehicle excess reduction

The rental vehicle excess can be reduced through the purchase of collision damage waiver products of which Redspot offers both Super and Executive packages. Please see the Redspot Terms and Conditions for further information.

Excess insurance is also available through third party providers such as Prosura.

Returning a rental car

After hours drop off of Redspot rental vehicles may be available — check with the depot concerned, likewise contact the rental location if you wish to extend your rental. In the event of an early return, no refund applies. All hires are counted in 24 hour durations. Redspot allows a grace period on late returns of 29 minutes.

Roadside assistance

Redspot provides 24/7 emergency roadside assistance for breakdown and accidents. If a roadside assistance callout relates to something that is your fault (for example running out of fuel, losing the keys, locking the keys in the vehicle, or if a wheel needs to be changed due to a puncture), there is a callout fee of $230.00 associated with roadside assistance unless you have purchased Roadside Assistance Coverage. For any mechanical breakdowns related to a vehicle fault, there is no charge.

Security deposit

The security deposit is a downpayment of up to $1,000 pre-authorised to your credit card (on top of the amount in the Rental Agreement) at the commencement of your rental. Deposits can vary depending on the type of vehicle and other determinants. All deposits must be paid for by credit card.

Tolls

If a Redspot vehicle travels through a toll collection point, the credit card or debit card nominated at the point of collection will be processed for the toll charge and an administration fee of $3.03 per toll, together comprising the Toll Point Fee. If Redspot offers and the renter elects to pay for the Toll Pass Waiver option, they do not need to pay the toll charges or administration fee.

Redspot vehicles are registered for number plate recognition, and if the vehicle uses a toll road, the charge is automatically sent to Redspot’s account and cannot be removed. Please note that the toll road information provided by toll road providers may not be applicable for rental vehicles, for example for paying for a toll road pass after utilising a toll road.

Young drivers

Redspot levies a Young Driver Fee on drivers aged 21 to 24 of $26.75 per day. Young drivers are only permitted to drive an economy, compact or intermediate sedan, or an economy, compact or intermediate sports utility vehicle (SUV).

Remember - this summary was prepared for illustrative purposes only - always refer to the rental provider's full rental agreement and terms and conditions for up-to-date and complete details.